• What is your return policy?
The Christ Embassy Online Store will replace any defective product if returned within 60 days of purchase. A return form with mailing label is on the back of the invoice that accompanies your shipment
• Who do I contact if I have a problem with my order?
If there is any problem with your order, you may either contact us via e-mail: ukstore@christembassyonlinestore.emailcenterpro.com or telephone: +27 11 326 0971, +27 11 326 0972
• How long must I wait before I get my order?
Your order is normally processed the following business day. It is then shipped via parcel post. While the postal service does not provide a guaranteed delivery date, you should typically get your order within 3 weeks
• Is this site secure? Is it safe to give credit card information?
Yes. The Christ Embassy Online Store accepts your personal order information at check out via Secure Socket Layer and that data is kept on a secure server.
• Is there a quicker way to receive my shipment?
All Internet orders are shipped via parcel post, so you should receive it within 3 weeks after placing the order. However, If you wish to have your order shipped overnight via UPS, you must place your order over the telephone by calling +27 11 326 0971, +27 11 326 0972.
• Do you take Cash On Delivery (C.O.D) orders?
No. All online Internet orders must be paid in advance with a credit card before the order is processed.
• How do I cancel an order?
All on-line orders are usually shipped onced processed. If you need to cancel an order, please call our office at +27 11 326 0971, +27 11 326 0972 or e-mail us at ukstore@christembassyonlinestore.emailcenterpro.com as soon as possible. If the order has not shipped, we will cancel the order for you.
• Can I have a product gift-wrapped and sent to a friend?
We do not provide gift-wrapping services for product orders. You can ship a purchase to someone else's address and specify a message to be included with the invoice that accompanies the shipment. Tell us your message in the "Payment & Delivery" section of the online form (right before submitting your order on-line).
• What if I want to order, but do not wish to use a credit card?
In addition to placing an order on-line over the Internet, The Christ Embassy Online Store allows you to create an off-line order form containing the items you wish to purchase. This form is e-mailed to you and all you have to do is print it out, fill out the payment and shipping information and either mail it to our office, fax it, call in to place the order. LoveWorld store would reach you shortly after your order via e-mail to inform you of the location nearest to you where you can receive you package.
• How do I know you have received my on-line order?
You will receive an e-mail confirmation outlining the items you have purchased shortly after submitting your order.
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